Privacy Policy

Effective Date: 1 January 2026

1. Introduction and Scope

This Privacy Policy explains how Luce Verde Gaming Ltd. ("we", "us", "our"), operator of Luce Verde Lounge, collects, uses, stores, and protects personal data when you visit luceverdegame.com or use our free social casino platform. This policy applies to all GB users aged 18 and over.

2. Data Controller Information

The data controller is Luce Verde Gaming Ltd., registered at 47-49 King's Road, Reading, RG1 3AR, United Kingdom. For privacy enquiries, contact privacy@luceverdegame.com.

3. Information We Collect

We may collect: account registration details (name, email, password hash), gameplay and session data, device and browser information, IP address and approximate location (GB), cookie identifiers, communication records when you contact us, and subscription/payment metadata for Verde Coin packs (processed by third-party payment providers — we do not store full card details).

4. How We Collect Data

Data is collected when you register an account, play social casino games, subscribe to Verde Coin packs, submit contact forms, accept cookies, or interact with our website. We also use automated technologies such as cookies and server logs.

5. Legal Basis for Processing

Under UK GDPR, we process personal data based on: consent (cookies, marketing where applicable), contract performance (account and subscription services), legitimate interests (platform security, analytics, fraud prevention), and legal obligations (regulatory compliance, record keeping).

6. How We Use Your Information

We use personal data to: provide and maintain our social casino platform, authenticate users, deliver virtual currency subscriptions, improve game performance, respond to support requests, send service-related communications, ensure platform security, comply with legal requirements, and analyse aggregated usage trends.

7. Data Sharing and Third Parties

We may share data with: hosting and CDN providers, payment processors for Verde Coin subscriptions, analytics services (in anonymised or pseudonymised form where possible), email service providers, and legal authorities when required by law. We never sell personal data to third parties for their marketing purposes.

8. International Data Transfers

Your data is primarily processed within the United Kingdom and European Economic Area. Where data is transferred outside the UK/EEA, we ensure appropriate safeguards such as Standard Contractual Clauses or adequacy decisions are in place.

9. Data Retention

We retain account data while your account is active and for up to 24 months after closure. Support correspondence is kept for 36 months. Payment records are retained for 7 years as required by UK tax law. Cookie data retention periods are specified in our Cookie Policy.

10. Your Rights Under UK GDPR

You have the right to: access your personal data, rectify inaccurate data, erase data (subject to legal exceptions), restrict processing, data portability, object to processing based on legitimate interests, and withdraw consent at any time. To exercise these rights, email privacy@luceverdegame.com.

11. Security Measures

We implement technical and organisational measures including HTTPS encryption, secure password hashing, access controls, regular security reviews, and staff training. While we strive to protect your data, no internet transmission is 100% secure.

12. Children's Privacy

Luce Verde Lounge is strictly for users aged 18 and over. We do not knowingly collect data from anyone under 18. If we discover underage data, we will delete it promptly. Parents or guardians should contact us if they believe a minor has registered.

13. Cookies and Tracking Technologies

We use cookies and similar technologies as described in our Cookie Policy. You can manage cookie preferences through your browser settings and our cookie consent banner. Essential cookies are required for platform functionality.

14. Marketing Communications

We may send promotional emails about new social casino games, Verde Coin offers, and platform updates if you opt in. You can unsubscribe at any time via the link in each email or by contacting hello@luceverdegame.com.

15. Changes to This Policy and Contact

We may update this Privacy Policy periodically. Material changes will be posted on this page with an updated effective date. For questions, contact privacy@luceverdegame.com or write to Luce Verde Gaming Ltd., 47-49 King's Road, Reading, RG1 3AR, United Kingdom. Effective date: 1 January 2026.